Refund policy
Non-Returnable Products & 7-Day Replacement Policy
Last Updated: 16 October 2026
At JS OneMart, we are committed to providing quality electronic wellness products and reliable customer support.
1. Non-Returnable Product Policy
Our Electric Sleep Aid Device is classified as a non-returnable electronic wellness product due to its personal-use nature.
Once delivered, we do not accept returns or refunds for:
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Change of mind or personal preference.
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Accidental purchases.
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Dissatisfaction with product design or appearance when it matches the description.
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Products that are functioning correctly.
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Products that have been used and have no manufacturing or technical defects.
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Individual sleep results not meeting personal expectations, provided the product functions as advertised.
Exceptions apply for products received damaged, defective, incorrect, or with technical/manufacturing faults, and wherever required by applicable consumer protection laws.
2. 7-Day Replacement Policy
We offer a 7-day replacement request window from the delivery date only if:
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The product arrives physically damaged.
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The product has a manufacturing defect.
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The device has a technical or electronic malfunction.
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The product received is incorrect or materially different from the item ordered.
Replacement requests must be submitted within 7 calendar days of delivery under our standard replacement policy.
Approved replacements will be provided at no additional cost.
3. Mandatory Proof for Replacement
To request a replacement, customers must submit:
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A valid order number.
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Clear photographs showing the reported issue.
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A video demonstrating the technical fault, where reasonably possible.
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A description of the issue.
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Photographs of the packaging, if relevant.
We recommend recording an unboxing video, but it is not mandatory.
All replacement requests are subject to reasonable verification by our customer support team.
4. Replacement Exclusions
Replacement requests will not be approved under our voluntary policy for:
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Change of mind.
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Properly functioning products.
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Accidental damage caused after delivery.
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Damage caused by improper handling, misuse, or unauthorized repair.
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Water damage resulting from use contrary to product instructions.
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Normal wear and tear.
These exclusions do not restrict statutory consumer rights.
5. Replacement Process
To request a replacement:
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Contact JS OneMart customer support within 7 days of delivery.
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Submit your order number and supporting evidence.
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Our team will review the reported issue and may provide troubleshooting assistance.
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Once the defect or damage is verified, we will arrange a replacement of the same product, subject to availability.
We may request collection or inspection of the faulty product. Please do not send the product back without our instructions.
For approved replacements, JS OneMart will cover reasonable replacement shipping expenses.
6. Refund Policy
We do not offer refunds for change of mind or correctly functioning products.
Replacement is our standard preferred resolution for verified manufacturing defects, technical issues, and delivery damage.
Where a refund or another remedy is required by applicable Indian consumer protection law, JS OneMart will comply with those requirements.
7. Claims After 7 Days
Our standard voluntary replacement request window is 7 calendar days after delivery.
Requests made after this period are not eligible under our voluntary replacement policy, but any statutory consumer rights and applicable warranty obligations remain unaffected.
8. Customer Support
For replacement requests or technical assistance, please contact:
Store Name: JS OneMart
Support Email: [Your Support Email]
Phone: [Your Contact Number]
Business Address: [Your Business Address]
Include your order number and details of the issue.
9. Consumer Rights
This policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
Nothing in this policy excludes or restricts customers' statutory rights.